Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Personalised items cannot be returned.

Additional non-returnable items:

      • Gift cards

      • Downloadable digital products

      • Embroidered items that are not faulty

      • Sale or clearance items

    To complete your return, we require a receipt or proof of purchase.

     

    Refunds

     

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@sewphia.com

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

     

    Exchanges

     

    We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@sewphia.com and send your item to: Sewphia Returns 7 Worsley St East Hills NSW 2213

     

    Gifts

     

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping 

    Shipping is free on all orders to Australian addresses.
    Orders are shipped out directly from our warehouse. Due to the popularity of our offers, all orders are processed & shipped anywhere between 1- 2 business days of you placing the order depending on your location and fastest available service. Typical delivery time frame is between 12 – 30 days for Australia orders excluding non-working days i.e. Saturday and Sunday (this time frame includes international orders) however, you may receive your items much earlier. All orders are shipped with a tracking number so you can track it every step of the way.

    What happens if my orders get stuck or lost in the mail?

    All orders are sent with insured shipping and handling. However, if an order gets stuck at custom, send back or even lost during the delivery process. We apologize! the postal service is out of our control. However, in these cases the packages are insured, we will send you new packages with quicker shipping and full tracking.

     

    Shipping returns

     

    To return your product, you should mail your product to: Sewphia Returns 7 Worsley St East Hills NSW 2213

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    Need help?

     

    Contact us at for questions related to refunds and returns.